Frequently Asked Questions
What buyers want to know about stone selection, sizes, packing, shipping and the quotation process.
Where does Şenmer Marble carry out its production?
All of our production is in Afyonkarahisar. Blocks are extracted from our own marble quarry in Soğulcak and processed into slabs and cut-to-size products at our integrated factory in Susuz.
Which stones do you supply?
Our collection includes 15 marble and travertine selections. Shen Grey and Afyon Sugar come from our own quarry; stones such as Tundra Grey, Diana Royal, Uludağ Black and Silver Travertine are also supplied on a regular basis. You can review all of them, with their technical values, on the Stone Catalog page.
Which sizes and surface finishes are available?
We produce rough blocks, 2 cm and 3 cm gangsaw slabs, and cut-to-size formats such as 60x60 cm. Surface finish options are polished, honed, brushed, sandblasted, bush-hammered, tumbled, and filled & polished; the finishes suitable for each stone are listed on its own page.
Which countries do you export to, and how long does shipping take?
We export to more than 35 countries. Departing from the port of Izmir, delivery takes 8 - 12 days to the Gulf countries, 4 - 7 days to Europe, 18 - 22 days to North America, and 22 - 26 days to Asia and the Far East.
Which delivery terms do you work with?
We work with the FOB Izmir Port, CIF / CFR port of destination, and Ex-Factory (delivery at the Susuz factory) options. You can submit your request by selecting the delivery term in the Quote Calculator.
How are the products packed?
Slabs and cut-to-size products are shipped in heat-treated, fumigated ISPM-15 wooden crates with styrofoam padding. This packing prevents scratching and breakage during the overseas voyage.
Which documents do you provide for export?
The Certificate of Origin (EUR.1, Form A), the Bill of Lading, the packing list and independent laboratory analysis reports are prepared together with the shipment.
How much marble fits in a 20' container?
The legal payload of a 20' container is 27 tonnes at most. This corresponds to approximately 500 m² of 2 cm slabs or approximately 330 m² of 3 cm slabs. The Quote Calculator automatically calculates the weight and the number of containers based on the area you enter.
What is bookmatching?
Bookmatching is the laying of slabs cut consecutively from the same block, opened like the pages of a book so that the veins form a mirror symmetry. On the Bookmatch Studio page you can see the 2-way and 4-way layouts of the stone you select.
How can I get a quote?
On the Request Quote page you can select the stone, size, quantity and delivery term and send your proforma request, or write directly to our sales representative on WhatsApp with the same details. Our export team sends your proforma quotation within 24 hours.
Can I visit the factory and the quarry?
Yes. We are pleased to welcome architects, contractors and wholesalers at our Susuz factory and our Soğulcak quarry. To plan a visit, you can reach our representatives on the Contact Us page.
Couldn't find the answer to your question? Let our export team help.
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